What to Look for in the Best RAID Data Recovery Service
So you were counting on a RAID solution to keep your data safe, and it still failed.
Well, given that nearly 150,000 hard drives fail every week, you shouldn't be surprised if your RAID breaks down. A RAID array is only as good as the hardware so when it fails, you're going to be in trouble.
But it doesn't have to be a disaster. With the right data recovery service, the chance of a successful data recovery is much greater.
If you're in this situation, keep on reading. We're going to talk you what you should be looking for when you're looking for the best RAID data recovery services possible..
Consider Success Rates
When your data is already at risk, you want to go to a proven data recovery service. The first attempt at recovery is going to be the best one, so find a professional company with a track record of success.
Don't let this completely fool you, though. Every storage device is different, and every failure is different, so an 'overall' success rate can be pretty meaningless. The right question to ask is how successful is a company in recovering data from a type of storage device, or from a particular type of RAID array type.
The reasons for a RAID failure are numerous, but if you're wondering, here are 6 of the more common reasons.
Reputation and Experience Matter
When you're considering any kind of data recovery service, do your due diligence. A success rate is just the first step.
Does this business have a positive reputation? Have they got a lot of testimonials on their website, and can you find positive reviews about them online? The more established the company, the more chance that someone, somewhere will have talked about them.
Experience matters, too, and we're not talking about how old the company is.
If a company has a regular number of clients, it's possible that they're more up to date with newer technology. They might also have more experience of more complex RAID setups that are more common in business environments.
If you're wondering about our reputation, check out what our past customers have said about us.
Is Your Data Safe?
Data security is important, and if you're handing over your potentially sensitive data storage devices to a less reputable company, you won't know how that data is going to be handled.
When you're considering a data recovery service, be sure to ask about how they intend to secure your data and your equipment. Where will it physically be stored? Is it a secure facility? What happens if the data is recovered, how will they store it?
Don't hand over your data until you're happy that your data is going to be secure. Think, too, about how the data will be transported. Can you drop the equipment off and retrieve it at a local facility?
If you have to send any storage or equipment in a package, ask how they intend to send and receive it. A reputable company will want to send back any equipment safely using bubble packaging, as well as using antistatic bags for hard drives or other sensitive equipment that might otherwise be at risk.
Think About Pricing
Data recovery is traditionally quite expensive, so you should be wary of any operations guaranteeing success at a cheap price.
Get a clear and firm price before you send your data to a data recovery service. A flat rate is better than a service that charges per hour, simply because of the chances of 'unforeseen surprises' that a less reputable service might want to add on.
And, of course, a fixed price offers more incentive for the company to work effectively. It'll be fair for you and for the company.
Is the Customer Service Effective?
You're trusting your data to a stranger, so don't be afraid to ask questions and try out the customer service before you commit.
A professional data recovery service will be happy to answer questions about the process and will want to be transparent about pricing and storage. They'll also be happy to explain anything that you don't understand.
You also want a service that is prepared to respond quickly and keep in touch throughout the process. Scan existing reviews or testimonials for any references about the speed of replies or about the turnaround to give you an idea.
What Are Their Facilities Like?
If your hardware is already damaged, you don't want to put it at even greater risk. Less reputable data recovery services might not employ the use of a clean room for handling damaged equipment, for example.
This is very important if the company needs to strip down equipment, where even the smallest amount of static or particle exposure can cause further damage. When you're considering any data recovery service, ask about their onsite facilities.
Question them on the quality of the air. Is it an ISO Class rated environment? Is the humidity appropriate?
If they're local, ask if you can visit and check them out in person. If they're not, see if you can ask for a photo or video of their set up to see the standards of the facility for yourself.
Pick The Right RAID Data Recovery Service
No recovery is identical, with wildly different success rates depending on the hardware or software involved.
Depending on your RAID array, it could be a very simple resolution. If you're using RAID 1, a simple rebuild might be all that's needed. If you're using RAID 0, or a RAID 5 or 6 with multiple drive failures, things might be more difficult.
Whether it's difficult or not, go for a transparent, reputable service you believe you can trust. Don't let a company handle your data until you're happy with the service or facilities.
If your RAID system has failed and you're left without your critical data, don't delay in getting it sorted. Why not arrange a free evaluation with us today?